This section of the Helix Knowledgebase contains information related to specific technical issues.
- The Working with Helix section covers setup and administrative issues.
- The Current Issues section details current issues along with workarounds.
- The Bug Fixes section discusses prominent bug fixes in older versions of Helix.
- The Older Issues section lists issues that have been resolved in the current version of Helix, but merit discussion for users of older versions.
- The Helix Diagnostics section covers the Helix utility programs.
If you have a particularly well-documented explanation of a Helix function, please consider submitting it. You will be given full-credit for your entry, even if it is nothing more than a better way of saying something than the way we already say it.
Be sure to check our online Helix database techdb for more techiques. The searchable log contains discussion on issues raised during calls and emails received by Helix technical support. Articles on this page that reference a TS number refer to specific techdb entries.
Many items formerly listed on this page have been moved to their own Tips & Techniques page.
Intel Native Helix System Requirements
BZ740: Option 4 Posting bug in Find and Print All
TS958: A deleted field reverts to its previous value when entered
TS2338: Helix crashes immediately when opening a collection
BZ938: Running Helix Client and Helix Server on the same computer
BZ885: PowerPC & Intel Logfile format incompatibility
TS1240: Mac OS X and Helix startup conflict
TS1939: Incorrect Application Launch in OS X
Lookups in Popups: A Caveat
TSD22002: Undefined indexes can compound collection damage
TS960: Subform or list won’t open the selected entry view
TS1042: Deleting an icon results in a damaged collection
TS1648: Design Mode vertical scroll bar disappears in large relations
TS2038: Printing from Classic Helix to OS X only printers
TS2303: Printing from Classic Helix sometimes fails to print
BZ901: ‘No Index’ option not retained when pasting structure
BZ990: Deleting an icon formerly used in an abacus used by a query can damage collection
WindowShade Problem: Collapse a window and buttons don’t work when you open it back up
BZ900: Option 1 post to cold form view with defaulted field results in index corruption
BZ904: Registration dialog fails to convert key input to upper case
BZ957: Picture tile returns ‘format unsupported’ for external documents (Helix Server for Intel only)
BZ976: Lists fail to display all data when there are more than 32,000 records
BZ979: Collection Damage reported after Apple Events access
BZ1034: Conditional Sequence runs too many times (Fixed Point bug)
BZ954: Date queries fail (Helix Server for Intel only)
BZ955: Pasting pictures larger than 32K fails
& Helix RADE 6.1.2
Classic Client 6.1 (054) can not find Server
TS2233: Crash Recovery: pictures over 64K are lost
BZ777: AutoOpen post with omitted Key Field corrupts index
BZ903: PORT resource value ignored (Server only)
Helix RADE 6.1.x Release Notes
TS1912: RADE: Crash when locked icons are selected
TS1965: Server: Running on Intel-based Mac crashes when Client posts
TS1992: RADE: User View Permissions are inadvertently restricted
TS2013: All: Intermittent posting failures
TS2027: RADE: Paste Structure dialog fails to select sequences & users
TS2067: RADE: Duplicated command rectangle naming issue
TS2068: RADE crash when attempting to copy/paste large structures
TS2069: RADE crash when attempting to paste complex view
TS1713: Helix Server 6.0 crash on data replace
Helix 5.2: Helix Database has corrupt Fixed Point data after reading Logfile
Helix Client 5.2: Helix Client crashes when relaunching Under OS X
D136: Helix Client crash when Helix Server finishes a save
D183: Helix Server 4.5.5 known issues
D136: Helix Client crash when Helix Server finishes a save
D682: Lookups to constant data inaccurate on open lists
Get Info: Command Keys Inactive In Reference List
"WindowShade" Problem: Collapse a window and buttons don’t work when you open it back up
TS1607: Helix Collection Can’t Find Recovery File
TS2351: Recovering from Fatal Damage caused by corrupt pictures