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D136: Save Cursor Resource Crash
The Problem

In the release notes for version 4.5.5, "Fix #1" states that "previously the HSVC save cursor resource had to be turned OFF to avoid a crash during an automatic save by the Helix Server and that problem is now fixed." This appears to be inaccurate, as we are still getting reports of Clients crashing as the Server finishes the autosave. If you are experiencing random crashes on one or more Clients, turning off the autosave cursor notification may resolve the issue.

The Solution

A ResEdit template for changing the resource can be found at:
ftp://ftp.qsatoolworks.com/resedit/hsvc_template.hqx

See our Resource Editing page for more information about resource editors.

Once you have ResEdit and the template, follow these instructions:

  1. Double click the HSVC template file.
  2. Go to the file menu and select Open.
  3. Open the Helix Server application. A window with several icons will open.
  4. Locate and double click the "HSVC" icon.
  5. Open and double click the line labelled "ID '1'"
  6. Change the $0001 to $0000 (zero).
  7. Close the windows.
  8. Save the changes when asked.

If this does not work, contact technical support.

Update

This information is obsolete for Helix 6.0 and later.