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BZ904: Enablement dialog fails to convert key input to upper case
Category

Bug
The Problem

The letters in an enablement key must be typed in upper case or they are not recognized as valid.

In previous versions of Helix, the enablement dialog automatically converted lower case input to upper case in the enablement key field. Helix 6.1.x products for OS X fail to do this.
Workaround

Two workarounds exist:

  • Type the enablement key with the Caps Lock key on.
  • Copy the enablement key from your Helix invoice or Web Store/Account Manager keys page and paste (CMD-V) the key into the dialog. (You must copy the key before launching Helix.)
Scope

This bug exists only in Helix 6.1.x for OS X products.
Status

This bug is fixed in Helix 6.1.3 and later.
Additional Note

In cases where the enablement key includes ambiguous characters, either character will work. The number 1 and the letter I are interchangeable, as are the number 0 and the letter O.

(Technically, enablement keys only use the numbers 1 & 0 — the letters I & O are never used in keys.)