|QSA ToolWorks, LLC||Sales: Toll Free: 800.784.7018, Direct: 516.935.9151 — Technical Support: 570.662.8883|
|Call the Sales Office||
The sales office is open Monday - Friday from 9 AM to 5 PM Eastern US time. We return calls in the order they are received, so please be patient if we don't get back to you right away.
|Log In to Your Account||
The Helix Account Manager allows you to update your customer information, find your keys, and purchase Helix licenses. If you have not contacted us recently, the information we have may be incomplete or out of date, and you might not be able to access it through the account manager. If that is the case, please contact our sales office and we'll take it from there.
|Update your Customer Information||
It only takes a few minutes to log in to your account and update your customer record. When you log in, you are connected directly to our Helix database, where you can update your address, phone numbers, contact names, email address, and preferences regarding email from us. If you want to be notified when updates are released, there's an option for that too. (If you turn off both contact options we offer, we won't contact you by email for any reason at all.)
All it takes to access your account data is your customer number and your last name. So if you share your customer number with anybody, they can probably figure out how to access your customer record, lookup your serial number/enablement key combinations, even change your registration information! In other words, do not give your Helix customer number to strangers! Only QSA ToolWorks' staff and your consultant (if you have one) should have access to it.
|Forgot your Customer Number?||
If you know the email address we have on file for you, this link will take you to a page that can help you locate your customer number.
If you don't know the email address in your customer record, contact the sales office and we'll help you locate your information.
|If you've been trying to reach us without success...|
We make it a point to reply to all communications in 1-2 business days. If you recently contacted us, but we did not reply, it could be because of a number of things.
People sometimes change their mailing address, phone number or email address, but forget to update their Helix customer record. All we have is old information on file. Other times, people leave a message on voice mail, but the return contact information is garbled. (It's a very common habit to say your own phone number very fast. Please be sure to speak slowly and clearly when leaving a phone number!)
If we don't reply, it's almost always because we can't for some reason. If the contact information we have for you does not work, we put your name on our "MIA" list. (The only way we know to get in touch is to say "we can't reach you" through this page.) Click the "M.I.A." button at left to see if you're on this list.
Also: some of the forms on the web site (eg: feature requests) specifically state that we do not reply personally to those messages. Be sure not to use one of those forms if you need a reply.
|Email Contact Policy|
It is our policy to send email only to those who have opted to receive email from us. This option can be selected by logging in to our system from this website and updating your Helix customer record. You can elect to be informed about Helix upgrades and/or simply to receive news about Helix.
Periodically, we send email those who have selected these options. Unfortunately, due to the spam age in which we now live, many of those emails come back to us as undeliverable, either because they were filtered out by the intended recipient or because the address has changed and the recipient has not updated his or her record in our database.
If you think you've opted to hear from us, but haven't heard from us in a while, we suggest you check to see if the email address we have on file for you is current. If we tried to email you and the email bounces back, we uncheck those contact options on your customer record. If the bounce also came back to us with "permanent fatal errors." we remove the email addresses from the database entirely. If you think we should be contacting you, but we aren't, check our MIA page. This page is updated periodically to show the names of those among you who we have attempted to contact, either by snail mail or email, without success. Our purpose in this is to let you know that we've been trying without success to contact you.
Contacting you when we have important information for you is our responsibility, but keeping your customer record up to date is yours.
Mon-Fri 9:00AM-5:00PM Eastern US Time
Sales & Marketing: (516) 935-9151
Technical Support: (570) 662-8883
These are toll calls in the United States. International callers must prefix the number with +1.
Toll Free Sales and Customer Service: (800) 784-7018
Because of the email address harvesting methods used by junk mailers, we no longer provide direct links to our email addresses on our web site. If you prefer to send email using your email program, address your email to 'gil' or 'matt' at qsatoolworks.com.
|Instant Message||If you have User Support Units on your account, you can contact technical support via Instant Messenger. For iChat/AOL users, the handle is mstrange @ me.com (or possibly mstrange @ mac.com). For gmail/Jabber users, it is qsahelix @ gmail.com.|
Corporate: 3100 47th Avenue — Box 30 — Long Island City, NY 11101
Sales & Marketing: 11 Joseph Court — Suite 213 — Syosset, NY 11791-6702
Technical Services: 72 Sherwood Street — Mansfield, PA 16933-1125
|Bug Reports||click here to submit a bug report|
|Feature Requests||click here to submit a feature request|
|About the Helix Account Manager|